Customer Experience beats Advertising with better ROI

December 27, 2022

Invest into Customer Experience and WOM Marketing to get much higher ROI than Advertising

In the current economic environment, we consider every investment in customer acquisition and brand recognition more carefully. Closely monitored advertising and promotional budgets lead to the reevaluation of present communication mixes and their modification for the future. This puts pressure on marketers to find more effective and efficient ways to grab consumers' attention. CPG brands must adopt methods that will considerably boost the ROI and provide consumers with content they do not wish to miss.


Usually, people come in touch with 13,000 to 15,000 brands annually and consider them a lot less than marketers typically admit. For the brand, this implies that getting into the consumer's eye and impacting their mind is becoming more challenging. A brand must engage with consumers more effectively to increase sales of its products. Essentially, the more frequent and memorable encounters with the company are, the more likely individuals are to purchase its products. Their frequency and quality are, as a result, decisive factors, together with the number of impressions. Consequently, we must be interested in what we measure more closely the impact of every engagement as marketers.


TV can be a pricey medium. With a budget of under one million dollars, a brand has virtually zero possibility of producing a top-quality TV spot and airing it so that it can have a reasonable, though theoretical, impact. Most GRP (gross rating points) accounting relies on outdated assumptions about individuals' behavior in "average" households. Generation Z and millennials have effortlessly switched their focus between 3-5 devices and can easily guard themselves against most marketing and marketing ads. The behavior of a lot of older individuals is similar. 


Consider that multiple exposures of the ad are required to produce a minimal effect (recollection) on consumers' minds. Marketing research surveys reveal that just 40 % of people connect a brand with a particular message after multiple exposures. For a million dollars, we purchased a couple of seconds of passive attention from a few thousand individuals. How much of a brand impression does this particular ad leave in their mind, and what percentage of customers will purchase the advertised product the next time they shop?


Medium-sized and small CPG brands cannot afford such wasteful methods to grow their customer base. The larger ones have an opportunity to create demand for their product a lot more efficiently.


There's generally no dynamic content in digital marketing. Getting someone to a microsite is often more of a wish than a reality. When it comes to cell phone banners, they are extraordinarily irritating and very distracting. That explains why so many consumers install advertisement blockers that reduce ads clickability to tenths of one %. Ninety-nine percent of a company's budget vanishes without making a trace of an individual's memory. 


Although social networking sites have changed our behavior and time spent on them, many CPG brands treat them like conventional television networks. They distribute their spots passively, with substantial assistance from the PPC, to a market, though one that's often really carefully divided based on demographic trends. The result is usually high amounts spent on paid views and many likes, which frequently correlate with the number of employees in the company's marketing department, plus nearly zero comments with the post. What exactly is the purpose of brand communication if it does not get noticed?


We believe that the "attention" market is oversaturated. Consumers have interests aside from paying attention to brand promotion. They're drawn to the sights, smells, tastes, experiences, and sounds of the environment. 


Sales executives are beginning to question if their hard-earned money has been spent on the right things.


Brands still need to make an effort to connect with consumers to develop a more substantial recognition and market presence for their products and services. All the communication channels, consequently, such as press releases, live events, and sponsorships, play a significant role in the brand image. Still, the conventional methods used by traditional marketing and media companies have substantial limitations and carry a high risk of wasting money. To succeed in creating a brand impression and growing consumer demand, we have to figure out how to overcome these hurdles and gain the audience's trust by doing one thing that's real, multisensory, and active. The place that the audience would like to end up.


The actual campaigns for CPG brands show that an experiential strategy can obtain results that could call for multiple times higher ROI than conventional marketing campaigns. That is in addition to the substantially lowers costs associated with producing the campaigns.


That is why the experiential elements of retail marketing strategy are crucial for startups, established brands, and retailers. It enables you to distinguish yourself from competitors and engage your clients in meaningful ways. Customer Experience improves product sales and also considerably improves the image of a brand. In a survey, 85 % of the consumers said they were more likely to purchase, and over ninety % of individuals said they would check out the website to voice a good opinion of the service. Business owners who have incorporated experiential marketing into their strategy report a rise of thirty-two % in event attendance, fifty-six % increased prospects, a 70 % increase in click-through rates, and a threefold increase in opened emails. 


The conversion of storytelling into story-making could have an incredible impact when it is utilized correctly. It provides a vast natural reach, with the attention that - in contrast to paid advertisements - provides the brand obvious credibility. 


Consequently, the participants in the experiential campaign or an event will likely become customers and continue to work as brand ambassadors extending your word of mouth marketing reach exponentially.